Global Delivery Model

Simplex's delivery approach is built on customer satisfaction, flexible & simple solutions and continuous improvement.

Utilizing the global operating model, Simplex offers flexibility to its customers through Professional Services, Outsourcing and BOT engagements.

Highlights of the Simplex Delivery Model

  • Domain experience in IT infrastructure services across several industry verticals
  • Global Delivery - Next Generation Infrastructure Service Delivery Model that is Location agnostic, tools agnostic, platform agnostic with high security & reliability
  • Quality systems leveraging ITIL.
  • Consistently delivering enhanced service levels
  • Flexible customer engagement models

Engagement Models

Simplex offers simple and flexible engagement models that are designed to maximize business value for our clients. Our clients choose any or a combination of these business models depending on their IT Infrastructure needs.

  • Professional Services (Time and Material) Model
  • Service-level Driven Model
  • Dedicated Services Facility Model
  • Build Operate Transfer Model

Professional Services (Time and Material) Model

In this model, Simplex bills the customer on a monthly basis for the number of staff deployed. This cost is based on the skills, equipment and Infrastructure deployed and is evaluated by analyzing your projected requirements. This model offers you the flexibility to vary the size of your team depending on your projected workloads. This model is ideal for on-site services where a high level of human intervention and customer interaction is needed.

Service-level Driven Model

This option works best when the scope and specifications for the projects are reasonably clear and well defined. The boundaries are specified and Simplex is responsible for and measured on service level achievement. Simplex has developed process-driven delivery methodologies, which ensure reliability, predictability and optimized performance, as well as assures timely delivery of services within the budget. This model blends the best practices with optimum resources at the right cost structures.

Dedicated Services Facility Model

This model has been evolved keeping in mind long-term customer requirements, which translate into long-term cost benefits. This model, classic outsourcing model, also ensures consistent resource planning. This model is ideal for Remote Management Services which need a longer commitment, assured security and business continuity.

Build Operate Transfer (BOT) Model

This model has been evolved keeping in mind the needs of the customers who would like to create a long-term asset without taking on the risk of building the facilities, staff and processes by themselves. Simplex will build the facility, hire the resources, operate the center for a pre-agreed term and then transfer it back to the customer, if desired. This model is ideal for Remote Management Services which need a longer commitment, assured security and business continuity.

Delivery Excellence defined by Superior Quality

Quality and productivity have always been essential to Simplex. The company has several ITIL certified professionals with several years of industry experience. The Infrastructure Services business works on Privacy Protecion (PP) standards as the base process framework for compliance.

Simplex leverages the following aspects of the IT Service Excellence Management methodology during training, on-boarding and delivery:

  • Customer focus
  • Proactive participation
  • Process Approach
  • Systems approach and planning approach
  • Performance consistency at task level
  • Measurement of Process performance
  • Consistency of output
  • Controlled operations
  • Work status availability and traceability
  • Continuous Improvement
  • Factual Approach to decision making
  • Mutually beneficial relationships at all levels (internal and external)
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"Simplex has provided us with a dedicated team of engineers, which helps us build our security products more effectively, and support us on a 24x7 basis. What can I say, it's a win-win relationship."

CTO and Co-founder, Security Services Product Company in Japan