Why Simplex

Driven by Business Outcomes and not by Technical SLAs

Our relationships with customers transcend client-vendor paradigm and result in long-term mutually beneficial opportunities. Our focus is on enhancing client business value and enabling them to be more nimble, cost-effective and focused on growth.

Multiple Delivery Model

We offer a true infrastructure management services through standards-driven (ITIL, CoBIT) either at customer's premises or from an offsite location.

Focus on Business Infrastructure

Our thrust is on optimizing the IT infrastructure to maximize transactional value and not just IT process efficiencies.

Global Infrastructure

  • Mid-size, IT operations management company
  • 5,000+ sq.ft. equipped with state-of-the-art facilities
  • Three locations worldwide
  • Capacity for 250 resources
  • Excellent Training infrastructure
  • 24x7 manned security with Electronic Access Control
  • Indoor recreation facilities
  • Approved as Export House by Software Technology Parks of India
  • Multi-point redundant high-speed data connectivity Internet Connections over Satellite
  • IP-based conferencing facility
  • 90 KVA UPS and 90KW generator
  • Dedicated secured server facilities with needed data & network security

Privacy Protection (PP)

At Simplex, we follow global best practices for security processes within the organization. We are undergoing compliance with the internationally recognized Privacy Protection (PP) standard. Data protection is one of the key challenges, which we have been able to address in a variety of ways to suit specific customer requirements.

Business continuity planning / Disaster recovery planning

Risks related to natural / manmade contingencies are evaluated on a periodic basis and suitable plans are drawn up for implementation. We have comprehensive network security, employee security, physical security and incident response mechanisms in place.

Our well-defined business continuity and disaster recovery plans and suitable measures at the infrastructure, people, and process and technology levels are designed and implemented to facilitate speedy recovery in case of any emergency. Regular evacuation type drills are also carried out for testing the plans.

IT Service Excellence Management methodology

Simplex leverages the following aspects of the IT Service Excellence Management methodology during training, on-boarding and delivery:

  • Customer focus
  • Proactive participation
  • Process Approach
  • Systems approach and planning approach
  • Performance consistency at task level
  • Measurement of Process performance
  • Consistency of output
  • Controlled operations
  • Work status availability and traceability
  • Continuous Improvement
  • Factual Approach to decision making
  • Mutually beneficial relationships at all levels (internal and external)

The vision of the company is to create a pure-play IT infrastructure services company with the mission of enabling core business transactions in a faster, cheaper, reliable and secure manner.