MANAGED BACK UP

No one likes doing Backups but everyone has to - until now.

Simplex's TotalOps: Backup service offers a complete out-tasking of your backup and recovery function to a strict Service Level Agreement (SLA) for an affordable monthly rate　.

Document

  • We work with you to understand and refine your date protection operational process, policies and procedures
  • Our RAMT (Remote Access Management Team) works with your data protection product; monitoring and collecting statistics on performance, capacity and bottlenecks
  • We provide customer reporting to meet your most critical audit and compliance objectives
  • Ongoing trend analysis provides you need to make proactive decisions on capacity and architecture

Advise

  • Ongoing data collection and analysis allow us to monitor growth and performance and advise you on periodic architecture enhancements
  • Our Data Protection Consultants will keep you informed on latest trends and technologies
  • We analyze and implement the latest patches, upgrades and product improvements that further enhance data protection environment

Improve

  • We optimize your back-up environment to get most of your current and future investment
  • We constantly update your back-up architecture to accommodate changes to your IT infrastructure
  • We work with you to set optimal back up schedules
  • Our Data Protection Consultants are available to provide planning, implementation and testing

Monitor

  • We monitor you data protection environment 24x7x365 to strict Service Level Agreements (SLA's)
  • Proactive health monitoring provides predictive problem resolution

Escalate

  • Multi phase approach to problem resolution
  • Our consultants remediates problems 24x7x365
  • We integrate into your operational process providing custom escalation paths and notifications to your organization's standards
  • All issues are logged & trended and will be customized into your Help desk organization

Resolve

  • We leverage 1,200,000 hours of architecture, design, implementation and operational expertise to resolve your issues quickly and effectively
  • We provide recovery, planning and testing; giving you the assurance that your data can be restored when needed
  • We handle from simple back-up failures to working problems with vendor engineering
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Why Simplex

Our relationships with customers transcend client-vendor paradigm and result in long-term mutually beneficial opportunities. Our focus is on enhancing client business value and enabling them to be more nimble, cost-effective and focused on growth.

Customers
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